Posts Tagged 'customer service'

Doctoring: the Ultimate in Customer Service? Or not.

My husband works for a large, international corporation that offers tech support 24/7 for his computer. Beginning last Friday when his laptop began giving him fits, he contacted tech support for help. In the span of 2-1/2 days, and a dozen calls, his laptop is still not functioning correctly.

His experience struck me as the best of metaphors for the communications problems I hear about from the frustrated patients who just can’t seem to communicate well with their doctors — as follows:

Find the rest of this post at the new blog location:

http://trishatorrey.com/2007/11/19/doctoring-the-ultimate-in-customer-service-or-not/ 

   
   
   

. . .This Blog Has Moved!. . .

Where did everything go?

Not far.
We just relocated, that's all.

You can find every post and comment from this blog
-- and plenty more --
at the new location of the
Every Patient's Advocate Blog.

Just click here:

EveryPatientsAdvocate.com/blog

Please don't forget to change your feed, too!


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