Doctoring: the Ultimate in Customer Service? Or not.

My husband works for a large, international corporation that offers tech support 24/7 for his computer. Beginning last Friday when his laptop began giving him fits, he contacted tech support for help. In the span of 2-1/2 days, and a dozen calls, his laptop is still not functioning correctly.

His experience struck me as the best of metaphors for the communications problems I hear about from the frustrated patients who just can’t seem to communicate well with their doctors — as follows:

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